Service status
Service information and incident handling.
This page explains how service incidents and customer notifications are handled. It is not a live uptime dashboard.
A public uptime percentage is not shown because no independent public monitor is currently configured.
Service components
The main parts used to run Noustiq.
| Component | Covers | Public monitoring |
|---|---|---|
| Application | Research desk, approval gate and sales desk. | Not published |
| Authentication | Sign-in, sessions and device handling. | Not published |
| Research intake | Account import and research capture. | Not published |
| Database | Data-store boundaries and hosting architecture are confirmed per deployment. | Not published |
Incidents
Incident scope and notification depend on the deployed architecture and the affected component. Customer notification requirements are agreed before production use.
Notification
Direct to the named contacts on your deployment
Timeline
Agreed in the deployment contract
Post-incident
Summary requirements agreed before production use
Maintenance
Maintenance process confirmed per deployment